Last updated: 10 October 2026.
Where we deliver
All Australian states and territories. International delivery is not available.Dispatch location: Braeside, Victoria, Australia.
One clear delivery charge
A$15.00 per order for standard delivery within Australia, including orders containing multiple items. No free-shipping threshold, remote-area surcharge or separate bulky-item surcharge is added to this rate.The rate applies to the whole order, including multiple products and bulky items. Orders may be split into more than one parcel at no additional delivery charge. The full total is displayed before an order is placed.
Processing and transit times
| Order handling | 1–2 business days, Monday–Friday, excluding Victorian public holidays. |
|---|---|
| Order cut-off | 2:00 pm Monday–Friday, Australia/Melbourne time (AEST/AEDT). Orders accepted after the cut-off, on weekends or Victorian public holidays enter processing on the next business day. |
| Transit and total estimate | Standard transit: an estimated 2–15 business days after dispatch across Australia. Allow an estimated 3–17 business days in total, including handling. Regional and remote destinations may take toward the upper end of this range. Estimates are not guaranteed delivery dates. |
| Service | Standard parcel or road-courier delivery, selected to suit the item and destination. No express delivery option. |
Business days exclude weekends and relevant public holidays. The transit estimate starts when the order is dispatched. Orders accepted after the cut-off enter processing on the next business day. Peak periods, severe weather, access issues and carrier disruption can affect arrival times; contact us if an order has not arrived by its estimated date.
Delivery requirements
Use a physical street address. PO boxes and parcel lockers are not supported. Delivery may require a signature. Standard delivery is to the accessible entrance; installation, assembly and removal of old appliances are not included.For large appliances, check dimensions and access before ordering. If the delivery cannot be completed, contact us to agree a practical solution. We will not add an undisclosed redelivery charge without explaining it and obtaining agreement.
Tracking and address changes
A dispatch confirmation and tracking details, where the carrier provides them, are made available with your order. You can check your account order details or phone support for the tracking reference. Delivery may arrive in separate parcels at no additional shipping charge.Check the delivery address before placing your order. Contact us immediately if it needs changing; changes cannot be guaranteed after dispatch. Carrier tracking may update after the parcel is first scanned.
Delayed, missing or damaged parcels
Phone +61 468 247 107 with your order number. We will investigate with the carrier and explain the next steps. If a parcel or product is damaged, take photos where possible and keep the packaging. A missed reporting target does not remove your consumer rights.
For faults, incorrect items or a confirmed failure to deliver, we will provide the remedy required by Australian Consumer Law. See Returns & refunds.