Last updated: 10 October 2026.
Our return policy at a glance
| Change-of-mind window | 30 calendar days from the date you receive the product. |
|---|---|
| Eligible condition | Items must be unused, unactivated, undamaged and complete with original packaging, seals, accessories and included documentation. Opened in-ear headphones and personal-care or hygiene products are excluded from voluntary change-of-mind returns. Sale items follow the same policy. Faulty or incorrectly supplied products are assessed separately under Australian Consumer Law. |
| Return method | Return by post or courier after contacting support. No unarranged in-store drop-offs. |
| Return costs | The customer pays return postage for a change-of-mind return. Original outbound delivery is not refunded for change of mind. No restocking fee. For a confirmed fault, incorrect item or transit damage, we cover reasonable return costs and arrange collection of bulky items where required. |
| Return address | AllienCP Returns, 112 Boundary Rd, Braeside VIC 3195, Australia. |
| Refund timeframe | Eligible refunds are initiated within 7 business days of receiving the return, or approving a refund where no return is needed, using the original payment method. Your bank or payment provider may take a further 5–10 business days to show the credit. We do not substitute store credit without your agreement. |
Change-of-mind returns and exchanges
We accept eligible change-of-mind returns and exchanges requested within 30 calendar days of delivery. These voluntary conditions do not limit Australian Consumer Law rights.Request your return within 30 calendar days after delivery. Follow the eligibility conditions above and send the parcel promptly after receiving instructions. Return requests for sale items are treated the same as full-price purchases. There is no restocking fee. If you want a different model, request an exchange; availability and any agreed price difference are confirmed before proceeding.
Faulty, damaged or incorrect products
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For a minor failure, we can provide a free repair or other appropriate remedy; if it is not fixed within a reasonable time, further rights may arise.
The 30-day change-of-mind window, unopened-packaging conditions and hygiene exclusions do not limit remedies for a faulty, unsafe, damaged or incorrectly described product. Original packaging is not required for a consumer-guarantee claim. A manufacturer warranty is additional to your rights; you may contact AllienCP directly for a remedy.
How to return an item
Phone +61 468 247 107 with your order number, proof of purchase and reason for return. We provide return instructions and a reference. Pack the item securely and include the reference. For devices, back up your data, sign out of accounts and remove activation locks when safe to do so. Original packaging is not required for a consumer-guarantee claim.For change of mind, buy a tracked return label from your carrier. For a confirmed fault, wrong item or transit damage, contact us for a prepaid label, collection or reimbursement of reasonable return costs. Do not post a damaged lithium battery; call us for safe arrangements.If a product is unsafe or a lithium battery is swollen, leaking or damaged, stop using it and call us. Do not send it through ordinary post without safe-return instructions.
Return shipping and bulky items
For an eligible change-of-mind return, you pay tracked return postage; original delivery is not refundable. For a confirmed fault, wrong item or transit damage, we cover reasonable return costs, including reimbursement where you already paid them. For large, heavy or difficult-to-remove faulty goods, we arrange collection where required. Do not arrange costly freight without contacting us first so suitable collection can be organised.
Assessment and refunds
We aim to inspect returned items within 5 business days of receipt. If a technical assessment will take longer, we will explain the next steps and expected timeframe.Eligible refunds are initiated within 7 business days of receiving the return, or approving a refund where no return is needed, using the original payment method. Your bank or payment provider may take a further 5–10 business days to show the credit. We do not substitute store credit without your agreement.Refunds for a confirmed faulty or incorrect item include applicable original delivery charges. We do not make deductions for ordinary use when a statutory refund is due. If a return is not eligible under the voluntary policy, we will explain why; this does not prevent a separate consumer-guarantee claim.
Cancellation before dispatch
Contact us as soon as possible to request a change or cancellation before dispatch. If we can cancel before dispatch, any payment is refunded, including delivery for an entirely cancelled order. Once dispatched, the returns policy applies. Consumer-guarantee rights are unaffected.Phone +61 468 247 107. Support hours: Monday–Friday, 9:00 am–5:00 pm, Australia/Melbourne time (AEST/AEDT), excluding Victorian public holidays.
Email: [email protected]