Last updated: 10 October 2026.
How much is delivery?
Standard delivery is A$15 per order within Australia, including multiple products. No express option, remote-area surcharge or separate bulky-item surcharge is added. The full total is shown at checkout.
When will my order arrive?
Allow 1–2 business days for processing and an estimated 2–15 business days after dispatch. Orders after 2 pm Melbourne time, on weekends or Victorian public holidays enter processing on the next business day. Delivery dates are estimates; check Shipping & delivery for the full policy.
Where can you deliver?
We deliver within Australia to physical street addresses. PO boxes, parcel lockers and international delivery are not offered. Delivery is to the accessible entrance; installation and old-appliance removal are not included.
How do I pay?
Credit and debit cards through SumUp are the intended checkout method. This method will be available only after the account connection is completed. The methods actually available for an order are shown at checkout.Prices are in AUD. Any applicable GST is included in the displayed product price. AllienCP does not add a card surcharge or recurring subscription charge.
Can I change or cancel an order?
Contact us as soon as possible to request a change or cancellation before dispatch. If we can cancel before dispatch, any payment is refunded, including delivery for an entirely cancelled order. Once dispatched, the returns policy applies. Consumer-guarantee rights are unaffected.Can I return an item if I change my mind?
Request an eligible return within 30 days of delivery. The item must be unused, unactivated and complete with original packaging and seals. Opened in-ear headphones and hygiene products are excluded from voluntary change-of-mind returns. You pay return postage; no restocking fee applies. See Returns & refunds.
What if the product is faulty or wrong?
Contact AllienCP directly. Consumer-guarantee remedies are not limited by the 30-day change-of-mind window or original-packaging requirements. We cover reasonable return costs for confirmed faults and arrange bulky-item collection where required.
When will a refund arrive?
Eligible refunds are initiated within 7 business days of receiving the return, or approving a refund where no return is needed, using the original payment method. Your bank or payment provider may take a further 5–10 business days to show the credit. We do not substitute store credit without your agreement.How can I track an order?
A dispatch confirmation and tracking details, where the carrier provides them, are made available with your order. You can check your account order details or phone support for the tracking reference. Delivery may arrive in separate parcels at no additional shipping charge.Can I collect an order?
Online orders are delivered. Public collection and unarranged visits are not available. Return parcels must follow the returns process.How do I contact you?
Phone +61 468 247 107. Support hours: Monday–Friday, 9:00 am–5:00 pm, Australia/Melbourne time (AEST/AEDT), excluding Victorian public holidays.
Email: [email protected]
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