Last updated: 10 October 2026.
1. Who we are
| Store | AllienCP |
|---|---|
| ABN | ABN: 67 743 554 244 |
| Business address | 112 Boundary Rd, Braeside VIC 3195, Australia |
| Website | https://aliencp.com |
These terms apply to this online store and purchases from AllienCP. They should be read with our delivery, returns, payment and privacy policies. Mandatory rights under Australian Consumer Law take priority over any inconsistent provision.
2. Using the store
Provide accurate order and contact details and use the site lawfully. You must be able to enter a binding purchase agreement, or have the appropriate consent and authority. Keep account credentials secure and notify us of suspected unauthorised account use. Do not interfere with the website or misuse other people’s information.
3. Product information
Check the model, capacity, colour, included accessories, dimensions and compatibility before ordering. Screens and lighting can affect the appearance of colours. Product brand names belong to their owners. Product descriptions do not remove any consumer guarantee about description, fitness or quality. If you are unsure about a specification, ask before purchasing.
4. Prices and payment
All prices are in AUD and are the total product prices, including any applicable GST. Standard delivery is A$15 per order, shown separately. No additional GST or card surcharge is added at checkout. The order total is shown before submission.
Credit and debit cards through SumUp are the intended checkout method. This method will be available only after the account connection is completed. The methods actually available for an order are shown at checkout.Once card checkout is active, payment is requested when you place the order. Dispatch follows successful payment and order acceptance. An order acknowledgement is not confirmation of dispatch. No recurring billing or subscriptions.5. Orders and availability
We acknowledge received orders, check payment and availability, and confirm dispatch. If an item cannot be supplied, we contact you and refund any payment for the unavailable item; we do not substitute another product without agreement.If a material pricing or description error is discovered before dispatch, we will explain it and ask whether you wish to proceed on the corrected terms or receive a refund. We will not charge a higher amount without agreement. Suspected fraudulent or unlawful orders may be declined; any payment for an order we do not fulfil will be refunded appropriately.
6. Delivery
Delivery is within Australia to supported street addresses. Standard processing is 1–2 business days, followed by an estimated 2–15 business days in transit. Orders after the 2 pm Melbourne cut-off enter processing on the next business day. Delivery estimates are not guaranteed dates. See the delivery policy for access, tracking and delayed-parcel arrangements.
No undisclosed remote-area or bulky-item surcharge is added to the A$15 rate. Installation, assembly and removal of old appliances are not included. We remain responsible for meeting obligations that apply to a delivery failure; referring an issue to a carrier does not remove your rights against us.
7. Changes and cancellation
Contact us as soon as possible to request a change or cancellation before dispatch. If we can cancel before dispatch, any payment is refunded, including delivery for an entirely cancelled order. Once dispatched, the returns policy applies. Consumer-guarantee rights are unaffected.8. Returns, faults and warranties
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to the unused-item conditions in our returns policy. The customer pays return postage for change of mind; there is no restocking fee. The original delivery charge is not refunded for change of mind.
Consumer-guarantee remedies for faulty, unsafe, damaged, incorrectly supplied or misdescribed goods are separate from the voluntary return policy and are not limited to 30 days. For a major failure, the applicable right to choose a refund or replacement remains. Manufacturer warranties are additional; you are not required to seek a remedy only from the manufacturer.
9. Refund processing
Eligible refunds are initiated within 7 business days of receiving the return, or approving a refund where no return is needed, using the original payment method. Your bank or payment provider may take a further 5–10 business days to show the credit. We do not substitute store credit without your agreement.10. Privacy and communications
We use relevant information to fulfil orders and provide support as described in the privacy policy. Transactional order messages are separate from promotional marketing. Do not send full card details or passwords to support.
11. Website content and links
Store content is provided for browsing and purchasing products. Third-party links are provided for relevant information; third-party services operate under their own terms and privacy practices. Nothing in these terms excludes a responsibility that cannot lawfully be excluded.
12. Complaints and governing law
Contact support with the order number and requested resolution. We aim to acknowledge complaints within 2 business days and respond within 30 days. These terms are governed by the laws applicable in Victoria, Australia. This does not remove mandatory consumer rights or lawful dispute options available in your location.
Phone +61 468 247 107. Support hours: Monday–Friday, 9:00 am–5:00 pm, Australia/Melbourne time (AEST/AEDT), excluding Victorian public holidays.
Email: [email protected]
Terms in effect when an order is accepted apply to that order. Future changes are published with an updated date and do not retrospectively remove agreed or statutory rights.