Last updated: 10 October 2026.
Prices and total costs
Prices are shown in Australian dollars (AUD). The displayed product price is the total price for the product, including any applicable GST. Standard delivery is A$15 per order and is shown separately before order submission. No additional GST, handling fee or card surcharge is added at checkout.
Your bank may apply a currency-conversion or overseas-transaction fee if your payment account is in another currency. AllienCP does not control these charges.
Card payments through SumUp
Credit and debit cards through SumUp are the intended checkout method. This method will be available only after the account connection is completed. The methods actually available for an order are shown at checkout.Current status: SumUp. Card checkout is being connected; card payments are not yet available.
We do not provide card-entry instructions by email or telephone. When connected, use the payment form shown during checkout. SumUp processes card details through its payment interface; we receive order and payment-status information rather than your full card number or security code.
When you pay
Once card checkout is active, payment is requested when you place the order. Dispatch follows successful payment and order acceptance. An order acknowledgement is not confirmation of dispatch. No recurring billing or subscriptions.A failed payment does not confirm a paid order. If an attempt appears pending in your bank account, check your order status or contact us before trying again. A temporary authorisation may be released according to your bank’s processing times.
Unavailable items and cancellation
We acknowledge received orders, check payment and availability, and confirm dispatch. If an item cannot be supplied, we contact you and refund any payment for the unavailable item; we do not substitute another product without agreement.Contact us as soon as possible to request a change or cancellation before dispatch. If we can cancel before dispatch, any payment is refunded, including delivery for an entirely cancelled order. Once dispatched, the returns policy applies. Consumer-guarantee rights are unaffected.Refunds
Eligible refunds are initiated within 7 business days of receiving the return, or approving a refund where no return is needed, using the original payment method. Your bank or payment provider may take a further 5–10 business days to show the credit. We do not substitute store credit without your agreement.The eligibility rules and shipping-cost treatment are explained in Returns & refunds. We do not charge a restocking fee or require store credit instead of a refund you are entitled to receive.
Payment support
Phone +61 468 247 107. Support hours: Monday–Friday, 9:00 am–5:00 pm, Australia/Melbourne time (AEST/AEDT), excluding Victorian public holidays.
Email: [email protected]
Quote your order number and the payment date. Never share your card security code or banking password with support.